Karen Alexander Physiotherapists
Explore our collection of frequently asked questions to find answers to some of the most common inquiries we receive. From understanding our services to booking appointments and more, this section is designed to provide clarity and guidance to both new and existing clients.
In-hospital physiotherapy is provided to patients during their hospital stay, addressing immediate post-operative or acute care needs. Outpatient physiotherapy is conducted on an appointment basis, with patients visiting our practice for ongoing rehabilitation or preventive care.
Appointments can be scheduled by contacting our reception desk either in person, over the phone 011 803 2227, or through emailing info@kaphysioinc.co.za. We only accept respiratory condition walk-ins. Please bring your proof of identity before your appointment.
While a referral is not mandatory, having one may facilitate communication between healthcare providers. However, you can still seek physiotherapy without a referral.
Our experienced physiotherapists are equipped to manage various conditions, including musculoskeletal disorders, neurological issues, geriatric conditions, cardiopulmonary rehabilitation, respiratory paediatric conditions, post-operative rehabilitation, and more.
The duration of a session can vary depending on the nature and complexity of the condition. The first assessment is between 45 minutes and an hour. Typically, follow-up sessions last between 30 minutes and an hour.
Our practice strictly adheres to all recommended safety protocols and guidelines to ensure the well-being of our patients and staff. This includes regular sanitation, temperature checks, and maintaining physical distancing in waiting areas. Please contact us for specific details related to our COVID-19 safety measures.
Please wear comfortable clothing that allows easy access to the area being treated. For specific conditions, your physiotherapist may guide appropriate attire.
Yes, on condition that you have savings available for outpatient treatment. We prefer patients to pay and claim unless funds are reserved. For in-hospital treatments, you require authorisation from your medical aid.
Many medical insurance plans cover physiotherapy services. It is advisable to check with your insurance provider regarding coverage details and reimbursement policies. We prefer patients to pay and claim unless funds are reserved or a GOP is obtained.
Yes, there is a credit card machine available at the practice.
Home-based physiotherapy services may be available for patients with mobility issues or other constraints. With your treating physiotherapist and we can put you in contact with someone in your area.
The number of sessions required varies based on the individual's condition and response to treatment. Your physiotherapist will discuss and formulate a personalised treatment plan during your initial assessment.
